R & D Team: The Core Engine of Technological Innovation A team of over 30 highly specialized technicians was formed. The average industry experience of these professionals is over 10 years. They have deep cooperation with the Jiangsu Institute of Marine Resources Development and Jiangsu Ocean University, jointly establishing a joint laboratory to focus on the research and development of new food additives and process optimization. They are equipped with advanced detection equipment such as HPLC, LC-MS, and ICP-MS. The annual R & D investment exceeds 8% of the revenue. They have obtained 5 invention patents and 12 utility model patents (including the screening device CN117818945A). They provide technical services such as formula optimization, process improvement, and compliance consultation to help customers innovate and upgrade their products.
Production Team: Multiple automated production lines with an annual production capacity exceeding 10,000 tons. All production personnel have undergone strict training and hold valid certificates before taking up their positions.
Implementing a three-level quality control system for "raw materials - process - finished products": comprehensive testing of raw materials upon entry, random inspections every 2 hours during the production process, and full rechecks of finished products upon leaving the factory. Core products such as manganese sulfate and ammonium ferrous citrate achieve millisecond-level regulation of reaction parameters, with a conversion rate of over 98% and a purity of 99% or higher. Key indicators exceed national standards by 20%-30%. A 100,000-level sterile clean workshop with a fully automated packaging line, with a measurement accuracy of ±0.1%, and a closed production area with no contact throughout the process, eliminating secondary pollution.
Sales Team: A team of over 20 members, divided by regions and industries. They focus on the fields of food, health supplements, and beverages, precisely matching customer needs. They possess expertise in food additives and market insight, providing one-stop consulting services such as product formulation, application plan design, and cost optimization, establishing a customer classification service system: VIP customers have dedicated account managers who respond 24/7; regular customers receive solutions within 24 hours. Regularly organize technical exchange meetings and product training sessions to empower customers to enhance their application capabilities.
Domestic and Export Services: Covering 31 provinces and cities across the country, establishing four regional service centers in East China, South China, North China and Southwest China, providing technical response within 48 hours, offering complete sets of documents such as VAT special invoices, product inspection reports, compliance certificates, etc., assisting customers in completing qualification registration. Deeply involved in the international food additive market, the sales and service network covers multiple countries and regions in Southeast Asia, Africa, Europe and other parts of the world, forming a mature and complete cross-border service system.
Personalized customization: Based on the specific needs of customers, we offer services such as purity customization (99%-99.9%), particle size customization (5-10mm), and moisture content customization (0.5%-1.2%); Packaging customization: Supports customer LOGO printing, special specification packaging (1kg-25kg), vacuum packaging, and other personalized requirements; Process customization: For special application scenarios, such as infant food and special medical nutrition formula foods, we provide exclusive production processes and quality control plans; Solution customization: Based on the characteristics of the customer's production line, we provide integrated solutions for product application, process optimization, and cost control.
After-sales service: Establish a "pre-sale - in-sale - post-sale" full-process service mechanism;
Pre-sale technical consultation, in-sale installation guidance, and post-sale problem resolution 7x24-hour after-sales hotline. A professional technical engineer team responds promptly. General problems are solved within 2 hours, and complex problems are addressed within 48 hours upon on-site visit;
Product quality issues are promised to be responded to within 3 hours, handled within 24 hours, and resolved within 48 hours. Provide return and exchange services and compensation. Regular customer follow-ups are conducted to collect feedback and continuously optimize services. Customer satisfaction rate exceeds 98.5%.
Logistics Team: We have strategic partnerships with well-known logistics companies such as SF Express, ZTO Express, and Debang Express. We have established a multi-warehouse linkage distribution network. Special products (such as ammonium ferric citrate that is prone to moisture absorption) can be delivered to core cities across the country within 24 to 72 hours. They are packaged with temperature control and moisture-proof treatment to ensure stable quality during transportation.
We provide real-time logistics tracking services. Customers can query the logistics status of their orders through the dedicated system, and the entire process is transparent and visible. We offer various logistics solutions such as small-batch sample express delivery and large-scale vehicle delivery to meet the needs of different order sizes.
